Outbound Customer Contact

Welcome to Telegen UK Ltd. We are an award winning, outsourced contact centre based in Brighton, providing web enabled, inbound and outbound customer contact solutions.

Telegen's core skill is in delivering customer acquisition programmes for our clients and our technology platform is fully enabled with digital call recording to achieve on-line contract completion with Paperless Direct Debit Mandate processing. This means that Telegen can deliver new customers to our clients each morning, with revenue coming on stream within 30 days. Functionality such as this, combined with our intensive and specialized training, coaching and monitoring programme has provided Telegen's successful formula for consistently delivering for our clients in terms of hitting sales targets and service levels and has resulted in our phenomenal growth.

Telegen's ability to understand our clients' products, services and marketplace, linked to our recruitment, training and management skills enables us to communicate their brand values in a highly professional and seamless way, while also maximizing value from every contact with prospects and customers.

By optimising our outbound customer contact capabilities and adhering to our quality standards and procedures (we are ISO 9002 and Investors In People accredited) Telegen will continue to consistently deliver cost effective sales campaigns for our clients.

For examples of our outbound customer contact and other services you can check out our Case Studies.