Interactive voice response

Welcome to Telegen UK Ltd. We are an award winning outsourced call centre solutions provider based in Brighton, providing inbound, outbound and web enabled customer contact solutions.

Telegen's leading edge, software based technology platform can easily be formatted to provide a multitude of customer contact functionality, such as Interactive Voice Response - which allows more sophisticated automated call handling than the simpler Automated call handling (ACH) solutions. By utilising interactive voice response and other emerging technologies we can handle client call management needs swiftly and effectively.

Interactive voice response technology combined with our skilled agents ensure our clients receive a premium service, not just with interactive voice response and automated call handling, but with a wide variety of call centre services, utilising a combination of the right people and technologies. Our established methods deliver a successful solution to our clients, whatever customer contact objective they have.