Inbound Customer Contact

Welcome to Telegen UK Ltd. We are an award winning outsourced call centre solutions provider based in Brighton, providing inbound, outbound and web enabled customer contact solutions.

Our highly skilled and experienced team, combined with our leading edge technology platform enable Telegen to offer a multitude of customer contact services, including inbound customer contact for our clients. We utilise technology such as automatic call distribution (ACD), linked to skill based routing and advanced call management handling to successfully manage inbound calls from residential and business customers for our clients. Our successful mix of skilled agents using the latest technology means our clients receive a premium inbound customer contact service. We have also combined sales training techniques from our outbound campaigns and successfully integrated these into an inbound environment, with this client now enjoying over 75% of inbound traffic on this line resulting in customer upgrades and new sales.

Inbound customer contact isn't our only expertise. Our thriving business is made up of a combination of the right people and technology and our established blueprint delivers success to our clients, whatever customer management solution they are looking for.