Customer relationship management (CRM)

Welcome to Telegen UK Ltd. We are an award winning outsourced call centre solutions provider based in Brighton, providing inbound, outbound and web enabled customer contact solutions.

Telegen's proven track record in providing best in class customer relationship management (CRM) applications has resulted in our becoming one of the leading independent outsourced contact centre companies in the UK. Our understanding of client values, culture, strategic objectives and performance requirements creates the blueprint for each CRM application we undertake and our successful delivery is underpinned by our highly experienced management team and company wide focus on achieving client objectives day in, day out. Telegen's investment in leading edge technology has also proven highly successful in terms of being well positioned to handle highly complex multi-media customer contact solutions for our clients. Our talented staff and workforce enable us to use customer relationship management (CRM) techniques to seamlessly communicate our clients' brand values, while optimising every customer contact or interaction.

Telegen's understanding and approach to customer relationship management (CRM) has been recognised in our being awarded the following accolades:

DMA - Best Use of Telemarketing
KPMG - Sussex Company of the Year 2001
Virgin Atlantic - Dynamic Business Award
National Sales Awards - Telesales Professional of the Year 2001
The Smart Awards- Best Work by a Call or Contact Centre - Gold Award 2002

Telegen's drive towards total quality has also resulted in the company being one of the very few in the industry to achieve both ISO 9002 and Investors In People accreditation.