Telegen UK

Telegen have invested in the next generation of communications centre technology - the "Customer Interaction Centre" from Interactive Intelligence

Instead of traditional mainframe legacy systems, capable of only single functions, our technology platform is software based (with Windows NT architecture) and capable of delivering multi-media customer contact.

This means that each agent workstation can be configured with any of the following functionality, in any combination:

Automatic Call Distribution (for inbound call handling)	Predictive, Preview and Power Dialling (for outbound call handling)
Digital Call Recording (enabling on-line contract completion)	Interactive Voice Response (automated call handling)
Automated e-mail response, routing and E-FAQ	Web - enabled linkages and full web integration
Computer - Telephony Integration	User friendly interface based in HTML (point and click simplicity)

Our choice of platform allows enormous flexibility in building solutions for our clients and means Telegen can offer an entire suite of customer communications. In addition, full analysis and reporting tools give real time data feeds to supervisors and managers, enabling them to monitor their teams a manage campaigns more effectively.

This places us in a perfect position to tailor sales and customer service campaigns to the exact requirements of our clients and all with quicker set-up times in an easy to manage environment.

Find out more about Customer Interaction Centre by visiting the Interactive Intelligence web-site or our UK technology partner STS Mettoni.