Telegen UK

Telegen's multi-function technology platform allows us to offer our clients an entire suite of contact centre solutions.

Outbound Customer Contact
Our specialism is outbound selling, utilising predictive and preview dialing to enhance productivity, combined with digital call recording to allow on-line transactions with Paperless Direct Debit capture. Telegen are experts in this arena, delivering consistently excellent sales performance for our clients (see Case Studies for examples of our work).

Inbound Customer Contact
Telegen also handle inbound calls from residential and business customers for our clients. Full ACD queueing and routing functionality is available for optimising either service or sales.

Automated Call Handling
We can offer ACH (Automated Call Handling) and IVR (Interactive Voice Response) options for those calls that need to be handled in this cost effective way.

E-Mail Processing
Intelligent and automated e-mail processing can also be built into the contact strategy, utilising the Interactive Intelligence E-FAQ functionality.

Web Integration
"Tele-Web" Full web integration is also possible using text chat, second line call back and VOIP solutions. Customers hitting a web-site can click on a "call-me" button and instantly be connected to an agent in Telegen's centre who can provide further information and also direct the customer to other areas of the site, while viewing the same screen as the customer.

See our Tele-Web page for a demonstration and further information